Terms & Conditions

These terms apply to services provided by EVER MOVING & SERVICES LTD, a company registered in England and Wales. You can reach EVER MOVING & SERVICES LTD by email at Info@evermoves.co.uk, or by phone on 020 3983 2533, or on WhatsApp at +44 7454 116757, or through the contact form on this website.

They apply alongside the written quotation we give you for your specific job. Where your quotation says something different from these general terms, the quotation applies to that job.

Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, which requires that services are carried out with reasonable care and skill.

Quotations are based on the information you give us: the property, the volume of goods, the access at both ends, the distance, and the services requested. They are valid for the period stated on the quotation.

A quotation is not a survey. If what we find on the day is materially different from what was described — significantly more to move, restricted access that was not mentioned, a long carry, or additional services requested — we will discuss it with you before carrying out work that changes the price.

Unless expressly stated, a quotation does not include parking suspensions or permits, congestion or clean-air zone charges, ferry or toll costs, waiting time caused by circumstances outside our control, or storage.

A booking is confirmed when we have agreed a date with you in writing and any deposit required has been paid. Until then, dates are held provisionally and cannot be guaranteed.

It is your responsibility to check that the details on your booking confirmation — addresses, date, arrival window and services — are correct, and to tell us promptly if anything is wrong.

Payment terms, including any deposit and when the balance falls due, are confirmed in writing with your quotation before you commit. Accepted payment methods: [TO BE CONFIRMED].

We may withhold delivery, or decline to release goods from storage, where payment properly due has not been made.

Where you book as a consumer at a distance — online, by phone or by email — the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may give you a 14-day right to cancel.

There is an important exception. Contracts for the transport of goods on a specific date or within a specific period fall outside that right, and most removals bookings are made for a specific date. Where the exception applies, the cancellation terms below are what govern your booking.

Where the 14-day right does apply and you have asked us to begin work within that period, you may be liable for the value of the work already carried out up to the point you cancel.

If you need to cancel or move your booking, tell us as early as you can and we will do our best to accommodate it. Applicable notice periods and any associated charges are: [TO BE CONFIRMED].

Moving dates frequently shift for reasons outside anyone's control, and we would always rather reschedule than lose the job. Keep us informed as soon as you know anything.

Where access at either address is materially different from what was described, or where we are kept waiting because keys are unavailable, a completion has not gone through, or a lift is out of service, additional charges may apply and we will tell you before they are incurred where it is practical to do so.

Where a property cannot safely be accessed, or where carrying an item would risk injury or damage to the property, we will explain the problem rather than force it.

For safety and legal reasons we cannot transport or store the following, and they must be removed before we arrive:

We will carry out the work with reasonable care and skill, as the Consumer Rights Act 2015 requires.

The insurance position for your job, including whether goods in transit cover applies, the level of any cover, the excess and any exclusions, is confirmed in writing with your quotation before you book. Details: [TO BE CONFIRMED].

We are not responsible for loss or damage that we could not reasonably have foreseen, for pre-existing damage, wear or inherent defects, for items packed or unpacked by you where the damage results from that packing, or for electrical or mechanical faults in appliances that are not accompanied by external damage.

We are not responsible for delay or failure caused by events outside our reasonable control — including severe weather, road closures, traffic incidents, vehicle breakdown, industrial action, civil emergency or the acts of a third party such as a solicitor, agent or landlord. Where such an event occurs we will contact you and agree a revised plan.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. Your statutory rights are not affected.

If something is lost or damaged, tell us as soon as you reasonably can, and ideally before we leave the property, so that we can see it in place. Please keep the item and its packaging, as they may be needed to assess what happened. The window for reporting a claim is: [TO BE CONFIRMED].

Reporting promptly is not a technicality — it is usually what makes a claim resolvable.

Cleaning is carried out to the task list agreed with your quotation. Anything not on that list is not included unless we have agreed it in writing.

Some results depend on the condition and material of the surface. Ingrained staining, limescale damage, scratched or worn surfaces, damaged grout, and marks that have been previously treated with other products may not fully lift. Where we can see in advance that a result is unlikely, we will tell you rather than let you expect otherwise.

For carpets and upholstery we check fibre type and test an inconspicuous area first. Where a fabric carries a risk of shrinkage, colour movement or watermarking, we will tell you before proceeding rather than continue and hope.

For end-of-tenancy work, the property must be empty and all utilities must be on. We cannot clean inside or behind items that have not been cleared, and we cannot achieve a proper result without hot water and power.

We are not responsible for the outcome of a third party's inspection, deposit decision or check-out report. What we are responsible for is cleaning to the agreed standard.

Where storage is arranged, the charges, the notice required to withdraw your goods and the arrangements for access are confirmed with your quotation. Details: [TO BE CONFIRMED].

Goods must be listed on an inventory before they go into storage. Items on the prohibited list above cannot be stored under any circumstances.

Where storage charges remain unpaid, we may withhold release of the goods, and after appropriate written notice we may sell or dispose of them to recover what is owed. We would always contact you well before it reached that point.

We may use sub-contractors to carry out all or part of the work. Where we do, these terms continue to apply and we remain responsible to you for the service.

Where we remove waste or clear a property, we transfer it through licensed waste channels and divert reusable items for reuse where we can. We do not fly-tip.

We cannot accept hazardous waste. Please tell us what you have before the day so we can confirm what is covered.

If something goes wrong, tell us as soon as possible so that we have the chance to put it right. Our complaints procedure and the timescale for our response: [TO BE CONFIRMED].

We handle your personal information in accordance with our Privacy Policy, which forms part of these terms.

We may update these terms from time to time. The version that applies to your job is the version in force when your booking was confirmed. This version was last updated on 2 August 2026.

These terms are governed by the law of England and Wales, and any dispute is subject to the exclusive jurisdiction of its courts. If you live in Scotland or Northern Ireland, you may bring proceedings in your own jurisdiction.