Frequently asked questions

As early as you reasonably can. Fridays and the last few days of the month are the busiest times for removals, and they book up first. If your date depends on a completion that has not been confirmed, tell us — we can hold a provisional date and firm it up later.

We cover the whole of the United Kingdom for both moving and cleaning, and we handle relocations to and from mainland Europe. European moves are quoted on the specific route rather than from a standard price list, so tell us the destination country and city when you enquire.

Everything from a studio flat to a large family house, plus offices and commercial premises. If a job is larger than one vehicle and team can sensibly handle in a day, we will plan it accordingly rather than promise something unrealistic.

Yes, standard flat-pack items such as beds and wardrobes are dismantled and rebuilt as part of the move. Tell us in advance about anything built-in, unusual or particularly complex so we can allow the time.

Anything hazardous — fuels, gas cylinders, aerosols, paint, chemicals — plus perishables and plants over longer distances. We will give you the full list when you book so you can make other arrangements.

It happens regularly and we plan for it. Keep us posted as soon as you know anything, and we will work through the options with you, including what is involved if your belongings need to be held.

Ask us about cover when you request your quote. We will confirm in writing what applies to your specific job before you book, rather than leaving either side to assume.

We can bring everything needed, or use your own products if you would rather — which some people prefer because of allergies, pets or particular surfaces. Just tell us which when you book.

No. Plenty of customers are at work during their clean and arrange access in advance. We agree how access works before the first visit rather than leaving it to the day.

A regular clean maintains a property — kitchens, bathrooms, floors, surfaces and dusting. A deep clean goes considerably further, covering inside cupboards, behind appliances, grout, skirting, door frames and high-level areas. A deep clean resets a property; a regular clean keeps it there.

Yes. We work to an agreed task list, and if your priorities change — more time in the kitchen, less in the spare room — we adjust it. Tell us and we will update the list.

It depends on the job. A regular domestic clean is usually one person; deep cleans and end-of-tenancy work often need a team to complete in a day. We confirm this when we quote.

Yes, materials are included when you book packing. If you would rather pack yourself, we can supply materials separately so you are using proper boxes rather than whatever you can find.

Of course, and it is a common way to keep the cost down. Most people handle wardrobes, books and the loft themselves and ask us to take on the kitchen and anything fragile.

Usually the day before the move, or the same morning for smaller properties. A full house pack may need a day or more, and we agree the schedule with you in advance.

Yes, if you book unpacking. We unpack, place things where you want them and take the empty boxes away — which is often the part people appreciate most.

Every box is labelled with its room and contents so it goes to the right place at the other end. We can provide a written inventory if you would like one.

Availability varies with demand and with how much space you need, so we confirm it for your dates rather than promising it upfront. Ask as early as you can, particularly for larger volumes.

From a few days between moving dates through to longer arrangements. Tell us what you have in mind and we will confirm what we can offer and how the pricing works.

Access is arranged in advance rather than by turning up. If you expect to need particular items, say so before we load so we can pack them somewhere reachable.

Perishables, plants, flammable liquids, aerosols and anything hazardous. We will provide the full list before collection.

Yes. The same team that packs and loads takes your belongings into storage and brings them back out when you are ready, which avoids handling everything twice.

From what the job actually involves: the size of the property, how much there is, the access at both ends, the distance, and any extras such as packing, storage or cleaning. That is why we ask for detail rather than quoting from a property size alone.

We quote on the information you give us, and we set out what is included. If what we find on the day is substantially different from what was described — considerably more to move, or access that was not mentioned — we will talk to you before doing anything that changes the price.

Some slots are in higher demand than others, and out-of-hours work can be priced differently. Any difference will be shown in your quote rather than appearing afterwards.

Booking together is quoted as one job, which is more efficient for us to schedule than two separate visits arranged around each other. Ask for both when you request your quote and we will price it as a combined job.

Payment terms are confirmed in writing with your quote before you commit to anything, so you know what is due and when.

Use the quote form and tell us whether you need moving, cleaning or both. It takes a few minutes and asks only what we genuinely need to price the job accurately.

Yes. Let us know as early as you can and we will move it where possible. The notice period is confirmed with your quote so there is no ambiguity later.

Often, particularly for smaller jobs such as man and van work or a single clean. Larger moves need more planning. Ask and we will tell you what is genuinely available.

We review the details, come back to you with a price and what is included, and answer anything you are unsure about. Nothing is booked until you confirm.

Yes, and it genuinely helps. Photos of large furniture, awkward access and stairs let us quote far more accurately than a description alone. Send your enquiry first, then reply to our email with the photos attached, or send them over WhatsApp.

One enquiry, one quote and one schedule. We pack and move you, then clean the property once it is empty — or clean the new property before your belongings arrive. You are not coordinating two companies around a single deadline.

Whichever you need. Most people clean the property they are leaving, particularly at the end of a tenancy. Others clean the property they are moving into, before anything is unpacked. We can do both.

Move-out cleaning starts once the van is loaded and the rooms are clear. Move-in cleaning happens before delivery. We handle the sequencing so the two do not clash.

Yes. Clearing what is not coming with you is often the missing piece, and it can be handled in the same booking so you hand back an empty, clean property.

Not at all. You can hire us for moving only, cleaning only, or both. The combined service exists because it is genuinely easier for a lot of people, not because it is required.